Technician Management Now Live on AutoGMS (2025 Feature Launch)

At autoGMS, we believe that a great garage doesn’t just rely on great tools, it runs on great people. That’s why we’ve just released one of our biggest updates yet: Technician Management.

This feature empowers garages to assign jobs to technicians, track real-time progress, and communicate better with customers all within the autoGMS platform.

What’s New?

With this release, we’ve added a new layer of visibility and control into the job workflow:

Technician Assignment

You can now assign technicians to each booking with just a click. Whether you run a small garage or a multi-bay operation, this gives you a clear view of who’s working on what.

Real-Time Job Tracking

Technicians can log into their portal, view their assigned jobs, and update progress in real time; no more whiteboards or back-and-forths at the front desk.

Add Notes, Photos & Documents

Technicians can attach warranty info, job images, or notes to each booking. That means better record-keeping and no more lost paperwork.

Instant WhatsApp Updates

Need to send the customer a photo or update them on the job status? You can now do that instantly from within autoGMS using our integrated WhatsApp messaging feature.

Why This Matters

No more chaos

Running a garage often means managing moving parts, literally and operationally. This feature reduces confusion, miscommunication, and delays.

Better customer experience

When your technicians can send job updates or warranty images instantly, customers feel informed, respected, and more likely to return.

More efficient teams

Clear roles, less time wasted chasing information, and the ability for your team to work faster and smarter.

Built for the Gulf, Powered by Modern Tech

AutoGMS is proudly built in the UAE. We know the pace, expectations, and pressures of the local automotive world. This update was developed using the latest tools and AI-powered models to deliver a faster, smarter, and more reliable experience without sacrificing simplicity.

We’re not just digitising garages. We’re turning them into smart, data-driven operations.

Thank You to Our Early Adopters

This feature wouldn’t exist without the garages who tested, challenged, and pushed us to get it right. Your feedback has been instrumental, and we’re not stopping here.

Expect even more improvements to technician workflows, analytics, and customer communications in the coming months.

Ready to Try It?

If you're already an autoGMS user, you can start assigning technicians from today. Just head to your dashboard and check out the new Technician Management tab.

If you’re not on autoGMS yet and want to see what all the fuss is about, book a quick demo below. Let’s bring order, speed, and modern tech to every garage in the region.