Terms of Service

1. Use of Service

The Service is provided for business and commercial use by garages, workshops, automotive service providers, and related business users. You agree to use the Service only for lawful business purposes and in accordance with these Terms.

You are responsible for:

• • maintaining the confidentiality of your account credentials
• • all activity under your account
• • ensuring your data is accurate and compliant with applicable laws
• • ensuring your users, staff, contractors, and representatives comply with these Terms
• • reading and following the documentation, instructions, training materials, and product guidance we make available

2. Customer Responsibilities

autoGMS provides software tools. You remain responsible for your own garage operations, customer service, staff processes, pricing, parts, jobs, invoices, tax treatment, accounting entries, customer communications, and business decisions.

You are responsible for configuring the Service for your business, entering and maintaining accurate information, training your staff, and checking that outputs such as estimates, invoices, reports, reminders, and messages are correct before relying on or sending them.

We are not responsible for losses, disputes, penalties, missed revenue, operational errors, or customer complaints caused by inaccurate data, incorrect configuration, user error, misuse of the Service, or failure to follow your own business processes.

3. Data Quality & Outputs

The accuracy and usefulness of the Service depends on the data, settings, instructions, and workflows you provide. Incomplete, inaccurate, duplicated, outdated, inconsistent, or incorrectly entered data may result in incomplete, inaccurate, inconsistent, or unsuitable outputs.

You are responsible for reviewing and validating all outputs before relying on them, including estimates, invoices, reports, reminders, customer messages, analytics, stock records, labour records, tax calculations, and financial summaries.

We are not responsible for errors, omissions, business decisions, disputes, rework, compliance issues, or losses caused by poor-quality data, incorrect assumptions, incorrect setup, unsupported workarounds, or failure to maintain accurate records in the Service.

4. Documentation & Training

We may provide documentation, help articles, videos, onboarding guidance, release notes, support responses, and training materials to explain how the Service is intended to work. You are responsible for reviewing and following those materials before raising issues or relying on a workflow.

A reported issue is not a product bug simply because a user expected the Service to work differently, missed available documentation, skipped setup steps, used the Service incorrectly, entered incorrect data, or did not follow the documented workflow.

Where a reported issue is caused by misuse, lack of training, incorrect configuration, incomplete information, or failure to follow documentation, we may close the request as user education or out of scope. Additional training, configuration help, data correction, or operational assistance may be charged separately or declined.

5. Support Scope

Standard support is intended to help with functional and operational issues in the Service. A support request is within scope when a documented feature is not working as intended, access to the Service is materially impaired, or there is a reproducible technical issue that affects normal use.

Support does not include acting as your outsourced operations, administration, data-entry, accounting, marketing, or consulting team. Unless agreed separately in writing, support does not include:

• • manual entry, cleanup, reconciliation, or correction of your business data
• • creating or managing bookings, invoices, job cards, estimates, stock records, campaigns, or customer records on your behalf
• • custom reports, custom workflows, custom integrations, bespoke automations, or changes built for one customer only
• • repeated training, business-process design, staff management, or operational consulting
• • investigating issues caused by third-party systems, unsupported devices, poor connectivity, incorrect setup, or user error
• • repeated reports of non-reproducible issues where the Service works as documented

We may decline, defer, limit, or quote separately for requests that fall outside standard support. We may also require reasonable information, screenshots, affected records, steps to reproduce, and account access before investigating an issue.

6. Support Cooperation & Severity

You must provide reasonable cooperation when requesting support, including clear steps to reproduce, affected record IDs, screenshots or videos where useful, browser and device details, relevant staff user details, and temporary access where needed to investigate safely.

We determine support severity, priority, and whether a reported issue is reproducible, product-related, configuration-related, user-error-related, third-party-related, or out of scope. Support response targets, if any are communicated, are not guaranteed resolution times.

If we cannot reproduce an issue, if the Service works as documented, or if the issue depends on inaccurate data, incorrect setup, unsupported workflows, or third-party systems, we may close the request with an explanation, documentation reference, workaround, or paid-service recommendation.

7. Subscriptions & Billing

8. Pricing & Changes

We reserve the right to modify pricing at any time.

Pricing changes:

• • apply immediately to new customers
• • apply to existing customers upon renewal or plan change

We may offer promotional, early access, or legacy pricing at our discretion. These prices:

• • are not guaranteed
• • may be withdrawn at any time
• • may not be available to all customers

We do not offer price matching between customers, plans, or historical pricing.

9. Free Trials

We may offer free trials to new users.

Pricing displayed during a trial is indicative only and may change.

We may, at our discretion, honour the pricing shown at the time of trial for a limited period. Otherwise, the pricing in effect at the time of subscription will apply.

10. Plan Changes

If you upgrade, downgrade, or otherwise modify your subscription:

• • the pricing in effect at the time of the change will apply
• • new plan limits, usage allowances, and feature access may apply immediately
• • downgrades may remove access to features, capacity, records, or configuration available only on higher plans

11. Refund Policy

To the maximum extent permitted by applicable law, all payments are non-refundable. This includes subscription fees, annual plan fees, setup fees, onboarding fees, implementation fees, add-ons, usage charges, and any other paid services.

Bugs, support requests, feature requests, non-use, dissatisfaction with adoption, staff turnover, internal process changes, failure to read documentation, incorrect setup, user error, poor-quality data, or a decision to stop using the Service do not create a right to a refund or credit.

No prorated refunds or credits will be issued unless required by applicable law or expressly agreed by us in writing.

12. Cancellation

You may cancel your subscription at any time.

Cancellation will take effect at the end of the current billing period.

You will retain access to the Service until the end of that period.

No refunds or credits will be provided for unused time.

13. Service Availability

The Service is provided on an "as is" and "as available" basis.

We do not guarantee:

• • uninterrupted service
• • error-free operation
• • availability at all times

We may perform maintenance or updates at any time without prior notice.

14. Acceptable Use & Fair Usage

You must not misuse the Service or use it in a way that harms autoGMS, other customers, third parties, or the reliability of the platform.

You must not:

• • attempt to access, copy, extract, scrape, reverse engineer, or interfere with systems or data you are not authorised to access
• • send spam, unlawful, misleading, or abusive messages through email, SMS, WhatsApp, or any other communication channel
• • overload the Service with excessive requests, automated traffic, imports, exports, API usage, or support requests
• • use the Service to store or transmit unlawful, harmful, infringing, or malicious content
• • resell, sublicense, share, or make the Service available to third parties without our written approval

We may apply fair-use limits, rate limits, message limits, storage limits, export limits, or support-request limits where use is excessive, abusive, outside normal garage operations, or harmful to platform reliability. We may suspend, restrict, or charge separately for usage that materially exceeds reasonable business use.

15. Messaging, Consent & Communications Compliance

If you use the Service to send or trigger email, SMS, WhatsApp, review requests, reminders, promotional messages, transactional messages, or other communications, you are responsible for ensuring that each message is lawful, accurate, appropriate, and authorised.

You are responsible for obtaining, storing, and proving any required recipient consent; honouring opt-outs and unsubscribe requests; complying with permitted sending times, sender identification, content rules, anti-spam rules, privacy rules, and telecommunications requirements; and ensuring your staff do not misuse communication tools.

We are not responsible for claims, fines, penalties, blocked numbers, account restrictions, customer complaints, delivery failures, or regulatory issues caused by your message content, recipient lists, consent practices, sending behaviour, or use of third-party messaging providers.

16. Account Administration & User Permissions

You are responsible for selecting and managing account owners, administrators, staff users, roles, permissions, connected devices, integrations, and access levels. Actions taken by your invited users or authorised representatives are treated as actions taken by you.

You must promptly remove or restrict access for staff, contractors, vendors, or other users who no longer require access. We are not responsible for losses, data changes, messages, invoices, bookings, exports, deletions, or disclosures caused by your account administrators, staff users, permission choices, shared credentials, or failure to manage access.

17. Feature Requests, UI Changes & Custom Work

You may suggest improvements, integrations, workflows, reports, or features. We may consider customer feedback, but we are not required to build, prioritise, deliver, maintain, or continue any requested feature unless we have agreed to do so in a written statement of work or separate contract.

The Service is designed for product-wide consistency and maintainability. We are not required to move buttons, fields, menus, screens, labels, workflow steps, reports, or interface elements for an individual customer preference unless we agree to that work separately in writing.

Roadmap discussions, demos, sales conversations, support messages, and informal comments are not binding commitments. Any implementation, migration, customisation, integration, training, consultancy, interface change, or managed operational work may require separate scope, timeline, and fees.

We may add, remove, rename, redesign, reorganise, or discontinue features, interface elements, workflows, and integrations at our discretion as the product evolves.

If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation.

18. Beta, Preview & Experimental Features

We may provide beta, preview, trial, experimental, early-access, or limited-release features. These features may be incomplete, unstable, changed, withdrawn, rate-limited, disabled, or made paid features at any time.

Beta, preview, and experimental features are provided for evaluation and may not be suitable for production use. You use them at your own risk and are responsible for reviewing outputs and maintaining fallback processes.

19. Third-Party Services

The Service may integrate with third-party services such as payment processors, email providers, SMS or WhatsApp providers, analytics tools, hosting providers, accounting systems, identity providers, vehicle data sources, or other external platforms.

We are not responsible for third-party service availability, pricing, terms, errors, delays, data handling, deliverability, outages, API changes, declined payments, message failures, or account restrictions. Your use of third-party services may be subject to their own terms, policies, fees, and compliance requirements.

20. No Professional Advice

The Service may generate, display, calculate, organise, or export operational, pricing, tax, accounting, inventory, labour, analytics, compliance, or financial information. This information is provided as software output only and is not legal, tax, accounting, employment, financial, regulatory, or professional advice.

You are responsible for obtaining advice from qualified professionals where required and for verifying that your estimates, invoices, tax treatment, accounting records, labour records, customer communications, and business decisions comply with applicable laws and your own requirements.

21. Data & Responsibility

You retain ownership of your data.

You are responsible for:

• • the accuracy, legality, quality, and completeness of your data
• • obtaining any required consents from customers, staff, vendors, and other individuals whose data you enter into the Service
• • compliance with applicable data protection, privacy, marketing, tax, accounting, employment, and automotive-sector laws
• • reviewing exports, reports, invoices, messages, estimates, job cards, and other outputs before using them for business, legal, tax, or customer-facing purposes
• • maintaining your own business records, backups, reconciliation processes, and audit checks outside the Service where required by your business or by law

We may store and process your data to provide, secure, support, improve, and operate the Service.

22. Data Export, Retention & Deletion

You are responsible for exporting or preserving any data you need before cancelling, allowing your subscription to expire, deleting records, changing plans, or requesting account closure. Data export capabilities may depend on your plan, account status, data volume, technical feasibility, and applicable law.

After cancellation, expiry, suspension, or termination, we may retain, restrict, anonymise, or delete account data in accordance with our policies, privacy notices, backups, legal obligations, dispute requirements, and operational needs. We are not required to retain data indefinitely or restore data after deletion, account closure, or expiry of any applicable retention period.

23. Intellectual Property

autoGMS and its software, design, workflows, interfaces, documentation, templates, branding, content, and underlying technology are owned by us or our licensors. These Terms do not transfer any ownership rights to you.

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations.

24. Confidentiality

Each party may receive non-public business, technical, commercial, operational, or account information from the other. The receiving party must use reasonable care to protect confidential information and may use it only for purposes related to the Service, except where disclosure is required by law or authorised in writing.

25. Customer Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless autoGMS, its affiliates, officers, employees, contractors, and suppliers from claims, losses, damages, penalties, costs, and expenses arising from or relating to your data, your customers, your staff, your message content, your use or misuse of the Service, your breach of these Terms, your violation of law, your infringement of third-party rights, or disputes between you and your own customers, vendors, staff, or other third parties.

26. Force Majeure

We are not responsible for delay, failure, interruption, data loss, non-performance, or degraded performance caused by events beyond our reasonable control, including internet or telecommunications failures, hosting or cloud-provider issues, third-party service outages, payment-network issues, cyberattacks, security incidents, labour disputes, civil unrest, acts of government, legal or regulatory changes, natural events, utility failures, war, terrorism, pandemics, or other force majeure events.

27. Limitation of Liability

To the maximum extent permitted by law, autoGMS shall not be liable for:

• • loss of revenue or profits
• • business interruption
• • loss of data
• • indirect, incidental, or consequential damages

arising from the use of or inability to use the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the subscription fees paid by you to autoGMS for the Service during the three months immediately preceding the event giving rise to the claim.

28. Suspension & Termination

We reserve the right to suspend or terminate access to the Service at our discretion, including in cases of:

• • non-payment
• • failed or disputed payments
• • misuse or abuse of the Service
• • excessive or harmful usage
• • security risk
• • violation of these Terms

Suspension or termination does not relieve you of payment obligations already incurred.

29. Order of Precedence & Notices

If we enter into a separate written order form, statement of work, data processing agreement, or signed agreement with you, that document will apply only to the extent expressly stated. If there is a conflict, the document signed by both parties will control for the specific conflicting subject matter, followed by any applicable order form, then these Terms, unless the signed document states otherwise.

We may provide notices by email, in-app message, dashboard banner, invoice note, support message, website update, or other reasonable electronic method. You are responsible for keeping billing, owner, and administrator contact details accurate and for monitoring notices sent to those contacts.

30. Survival

Any provisions that by their nature should survive cancellation, expiry, suspension, or termination will survive, including payment obligations, refund restrictions, data responsibility, intellectual property, confidentiality, customer indemnity, disclaimers, limitation of liability, governing law, and any other provisions necessary to interpret or enforce these Terms.

31. Changes to Terms

We may update these Terms from time to time.

Continued use of the Service after changes are made constitutes acceptance of the updated Terms.

32. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

33. Contact

For any questions regarding these Terms, please contact:

support@myautogms.com