Review Automation for Garages: Collect Customer Feedback Automatically

Customer reviews play an important role in building trust and credibility for garages. They influence how new customers choose a workshop and help reinforce confidence after a service has been completed.

The Review Automation feature in autoGMS makes it easy for garages to request customer feedback without manual follow-ups. Review requests are sent automatically after a job is completed, ensuring every customer has an opportunity to leave feedback while the service experience is still fresh.

By automating review requests, garages can collect feedback more consistently, save time for their teams, and strengthen their online reputation with minimal effort.

Review Automation Overview

Automatically send review requests after service completion

Review Automation in autoGMS is designed to remove the manual work involved in collecting customer feedback. Instead of relying on staff to remember follow-ups, review requests are automatically triggered once a service or job is marked as completed.

Each completed job becomes eligible for a review request, ensuring customers are contacted at the right time, while their experience is still recent. This helps garages collect feedback consistently without disrupting daily operations or adding extra admin tasks.

By automating this process, garages can focus on delivering great service while still building a steady stream of customer reviews in the background.

Review Dashboard: Tracking Review Requests

The Review Dashboard gives garages a clear overview of all review requests linked to completed jobs. Instead of guessing which customers have been contacted, teams can see review activity in one centralized view.

Each entry shows the customer, the service and vehicle, the job completion date, and the current review status. Status indicators such as Not Sent, Scheduled, Sent, or Failed make it easy to understand what action, if any, is needed.

This visibility helps garages stay consistent with review requests, avoid duplicate follow-ups, and ensure no completed job is missed. It also gives managers confidence that review collection is running smoothly in the background without manual tracking.

Sending and Managing Review Requests

autoGMS makes it easy to manage review requests without adding extra steps to daily workflows. Review requests are automatically triggered after a job is completed, ensuring customers are contacted at the right moment.

When needed, garages can also manually send review requests directly from the review dashboard. Clear status indicators show whether a request has been sent, scheduled, or not yet delivered, allowing teams to take action only when necessary.

By keeping review requests organized and visible, autoGMS helps garages maintain a consistent review process while minimizing manual follow-ups and administrative work.

Wrap-Up: Collect Reviews Without the Follow-Ups

Review Automation in autoGMS helps garages collect customer feedback in a simple and consistent way. By automating review requests and tracking their status in one place, garages can strengthen their online reputation without adding extra workload for their teams.